Selling on Amazon presents an incredible opportunity for businesses to expand their reach and tap into a massive online market. However, beneath the surface of this e-commerce giant, Amazon sellers often encounter a multitude of challenges. Let’s delve deeper into eight common scenarios that frequently leave Amazon sellers feeling frustrated.
1. When Amazon sends Product Violation Notifications for no fault of seller.
Amazon’s system sometimes issues violation notifications to sellers even when they haven’t committed any breaches. Whether it’s due to incorrect product claims or complaints about product condition, receiving penalties for issues beyond their control is exasperating for sellers who strive to maintain high standards.
2. When Amazon Seller Supports sends useless Canned Response.
When sellers encounter problems, effective and helpful support is crucial. Unfortunately, many sellers find themselves in a dilemma when Seller Support fails to provide practical resolutions. Instead, they often receive standard or unhelpful responses, leaving them to fend for themselves without proper guidance.
3. When Amazon Easyship Guys don’t come to pick up the ready order.
We all know how important is timely delivery of shipments to customers. It’s natural that Amazon penalizes sellers for late shipments. However, there are times when the seller is ready with shipments, and yet Amazon Easy Ship logistics guys don’t arrive to pick up the order. Now that is something that Amazon should be answerable for. But sadly even the onus of proving that fault of not sending goods to customers lies with the Seller. This is quite frustrating.
4. When you get wrong/used returns.
Navigating the treacherous waters of fraudulent customers can be emotionally and financially draining. False claims, return policy exploitation, or deceitful practices impact a seller’s earnings and overall credibility, leaving them disheartened and frustrated.
5. When Amazon removes your listing for no reason.
There are many a time when you find your listing is blocked or removed by Amazon. Amazon’s decision to remove a listing can lead to inventory getting stuck in the seller’s or Amazon’s warehouse. This can severely impact sales tie up capital in unsellable inventory and lead to great frustration
6. When Amazon blocks your account without any warning.
Account suspension without a clear pathway for resolution can be a nightmare for sellers. Often, they find themselves blocked from the platform with limited or no recourse to resolve the issue swiftly. Most sellers face this issue during their course of Amazon journey. So be mentally ready to face it and address it timely when faced with this issue. Depending on the response given to Amazon, the suspension can be for a few weeks to a few months or even a permanent suspension.
7. When you receive less payment from Amazon.
Many a time when sellers receive payments they are shocked to find so many deductions which they had not visualized and accounted for. Receiving truncated payments with numerous deductions that eat into profits can lead to significant financial losses for sellers. Sellers may realize they’ve operated at a loss due to these deductions. So, its important to account for all possible costs when you price your products on Amazon.
8. When Amazon allows others to hijack your listing.
In the expansive realm of Amazon, where a myriad of sellers compete for customer attention, one particular frustration stands out – the allowance for other sellers to list on your established product or brand pages. While Amazon’s marketplace thrives on competition, the consequences for the original seller can be substantial. It can mean a sudden loss of sales, poor quality products received by customers sent by other sellers, lack of brand goodwill etc, etc. But unfortunately, this is a fact of the Amazon marketplace and one needs to execute adequate strategies to control this frustration.
Conclusion: While Amazon provides an extensive marketplace, navigating its intricate policies and dealing with the frustrations that arise can challenge even the most experienced sellers. Recognizing these issues is the first step towards finding solutions to overcome these hurdles. By understanding and actively mitigating these frustrations, sellers can adapt and thrive in the ever-evolving landscape of Amazon’s marketplace.